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IPhone touchpad not responding when touched: solution to the problem

Most frequent iPhone touch failures

Despite the fact that the touch panel is only one, there are several failures that can be caused around it, not always being the same. Although in the end they are different bugs, most of them could have an identical solution, some of the most common are the following:

  • The touch screen never responds.
  • Partial touch failures, that is, some parts of the screen respond normally and others do not.
  • The iPhone crashes sporadically, preventing any action from being carried out on the screen.
  • You have to press hard for the screen to respond.
  • False touches are produced, that without touching a part of the screen, the iPhone acts as if it had interacted with it.

What to do if it is due to a bump or fall

If your iPhone has recently suffered a blow from which you have noticed that the touch panel does not work normally, we are sorry to say that you will have no choice but to repair it. The glass may even be intact and yet not work. In the following sections we will discuss several aspects that have more to do with the software and that you could solve on your own. You can also read them, if only to discard, but the most likely thing in this case is that you will have to go to repair it and for this we recommend that you skip to the last sections of the article.

iphone broken screen

If the iPhone has not suffered a blow

If the failures of the screen of your iPhone are sudden and you do not remember that it has suffered any recent blow, it is most likely that it could be something related to the software or something that is interfering in its proper functioning. Below we explain some of the possible solutions to these problems.

Remove the protector, cover and clean the screen

If the iPhone screen is wet or has some kind of dirt element such as dust spots or the like, it is likely that it will not function as desired. It is also possible that if you are using a non-original or defective case, as well as with the screen protectors that can cause some type of failure due to the pressure exerted on the screen. Therefore we recommend you remove any accessory of this type, clean the screen and check if the fault disappears.

iphone screen protector

Possible operating system bug

Software sometimes plays tricks and what may seem like an iPhone hardware failure is actually somewhat easier to tackle. Even if you are not using the iPhone, it is performing several processes in the background that could occasionally end up giving a failure like the one we discussed. To completely get rid of these faults, simply reboot iPhone. In any case, we also recommend that you check if there are any new software update for download and subsequent installation, since if it is an iOS failure it could be resolved in the new version.

restart iPhone

If the error prevents you from even moving through the interface, it will be impossible to update the iPhone from the settings, so it is recommended that you connect it to a computer via cable to carry out the process using iTunes (Windows and macOS Mojave and earlier) or Finder (macOS Catalina and later).

Restore as last solution

In the end, the most effective solution to end any type of software failure present on your device is to completely format it and configure it. no backup. If you think this may be the problem, we recommend that you do it through a computer, connecting the iPhone to it via cable and using iTunes or Finder.

restore iphone

Repair at Apple if you can’t fix it

If at this point you have not managed to resolve the failure, it is more than likely that it is not due to a software issue but to the touch panel itself that is defective. This will only be solved by repairing the device, so there are several things to keep in mind about the repair process for this item.

Apple will change the full screen

Both the official technical service itself and others what they do is change the entire screen in full, without distinguishing between the different elements that compose it. It is possible that the fault comes from a single point, but for reasons of efficiency and speed, everything always ends up being repaired, so in the end the price of the repair of the entire screen is also assumed and not the touch panel only.

iphone screen repair

Factory defect covered by warranty

There is a possibility that the touch panel defect is caused by a manufacturing problem with your unit, which will be covered by the warranty and you will be offered a free repair or a complete replacement of the device. In any case, you must notify Apple so that they can review it and determine if it is in that situation.

Repair price

If it is determined that the failure of the iPhone screen is not due to a factory defect but to misuse, you will be offered to repair the device at the full cost of the screen replacement. Will be 29 euros if you have AppleCare +contracted, but you will have to assume the following cost depending on your iPhone model:

  • iPhone 5s: 151,10 euros
  • iPhone 6: 151,10 euros
  • iPhone 6 Plus: 171,10 euros
  • iPhone 6s: 171,10 euros
  • iPhone 6s Plus: 191,10 euros
  • iPhone SE (1st generation): 151,10 euros
  • iPhone 7: 171,10 euros
  • iPhone 7 Plus: 191,10 euros
  • iPhone 8: 171,10 euros
  • iPhone 8 Plus: 191,10 euros
  • iPhone X: 311,10 euros
  • iPhone XS: 311,10 euros
  • iPhone XS Max: 361,10 euros
  • iPhone XR: 221,10 euros
  • iPhone 11: 221,10 euros
  • iPhone 11 Pro: 311,10 euros
  • iPhone 11 Pro Max: 361,10 euros
  • iPhone SE (2nd generation): 151.10 euros
  • iPhone 12 mini: 251,10 euros
  • iPhone 12: 311,10 euros
  • iPhone 12 Pro: 311,10 euros
  • iPhone 12 Pro Max: 361,10 euros

How long will it take to give you the iPhone?

This will always depend on the level of orders they have in the technical service, although you will always be informed in advance of the approximate time they will deal with. In some cases they could even have it ready the same day. The maximum period that usually takes is 3-4 days, although we insist on emphasizing that there is nothing established in it. If the repair is carried out through the home collection service, it will take more days because the courier service in charge of transporting the iPhone interferes in the process, so it is understood that it will be a minimum of 5-7 days.

Servicio Tecnico Apple Genius Bar

Other official technical services

There are other technical services authorized by Apple and that have original parts for the replacement of the screen. The prices could vary with respect to Apple, sometimes finding better prices than in the company itself. You can request an appointment with them directly or from the Apple support website.

Beware of unauthorized services

There are other stores that offer iPhone repairs and generally at a lower price. This can make it very tempting to go to them, but you must bear in mind that you could lose the warranty with Apple and that the parts used will not be original. Although there are many services that have components that are of very good quality despite not being the genuine ones, it must be said that others have parts of an excessively low quality and that the quality of use will deteriorate. Therefore, if you decide to go to one of these third-party services, we recommend that you first check the components used and the warranty offered.

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