Drivers peeing in bottles: Amazon apologizes and explains itself
This is reported by the online magazine Geek Wire, among others. Apologizing for statements made is a rather rare reaction for many companies – and this is even more true for Amazon. The apology is an unusual admission by the Seattle-based company, which has recently been quite aggressive in defending itself against criticism on Twitter. Accusations had been raised that the time pressure on delivery drivers was getting worse and the drivers rarely had time to take breaks. This then results in the driver’s pragmatic solution that if they don’t have time to pause to urinate, they can simply do their little business in bottles in the delivery van.
Such allegations came, among other things, from employees who clean the Amazon delivery vehicles. A tweet from US MP Mark Pocan only really got the whole thing rolling. Then there was wide coverage, media around the world picked up the topic and Amazon intervened with comments. There had been denials from Amazon that denied the allegations of poor working conditions. Now the roll follows a little backwards. Amazon apologizes for the reaction to the report from Mark Pocan.
Amazon stated that the tweet was “wrong” and “did not take into account the large driver population and instead falsely focused only on the fulfillment centers”. The company also said the tweet was not properly reviewed and called the underlying process “flawed”. However, Amazon also defended itself and continues to try to pull the company out of the line of fire. The fact that drivers have difficulty finding toilets is “a longstanding, industry-wide problem and not specific to Amazon.”
“Despite the fact that this is an industry-wide problem, we want to solve it,” the company wrote now. “We don’t know how yet, but we will look for solutions.”
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